FAQ

  • Facilities and services
    • Q.
      What is ASOBUILD?
      A.
      ASOBUILD is an experienced-based entertainment building made with a concept of “a playful facility right by the station.
      In an easily-accessible space near the station, ASOBUILD provides the top pick of entertainment experiences chosen by adults who pursue playfulness.
      Over 6 floors from the basement, 4 above-ground floors and rooftop, ASOBUILD offers experienced-based contents in different themes, including the latest technology, craft-making, sports, and children.
      This entertainment building gives you chances to discover new surprises and fulfills your intellectual curiosity through playful Asobi experiences that add exclamation marks to your life.
    • Q.
      Closed days and hours of operation
      A.
      We have no scheduled holidays. Please check our official website or social media for holiday information.

      Hours of operation
      All floors: 10:00 a.m. - 10:00 p.m. (Hours vary for each floor)
      Rooftop: 7:00 a.m. - 11:00 p.m.
      4th floor: Will open in May*
      3rd floor: 10:00 a.m. - 10:00 p.m.
      2nd floor: 10:00 a.m. - 10:00 p.m.
      1st floor: 7:00 a.m. - 5:00 a.m. (next day)
      B1st floor: 6:00 p.m. - midnight (until 4:00 a.m. on Fridays, Saturdays, days before holidays)*

      *The indoor KID’S PARK on the 4th floor tentatively named “PuChu!” will open in May 2019.
      The PITCH CLUB on the B1st floor will have a soft opening from Friday, March 15, 2019, and will officially open on Friday, April 5, 2019. The hours for stores on the B1st floor are subject to change. Please check with the store directly for accurate information.

      *Hours of operation and time for last orders will vary depending on the shop. Please check SHOPS for details.
    • Q.
      Access to ASOBUILD
      A.
      Asobuild 2-14-9 Takashima, Nishi Ward, Yokohama City, Kanagawa Prefecture
      Direct access via Southeast Exit of JR Yokohama Station. A 2-minute walk from East Exit of Yokohama Station.
      We kindly ask that you use public transportation.

      Click here for access information.
    • Q.
      Parking lot for motor vehicles and bicycles
      A.
      ASOBUILD does not have a designated parking lot for motor vehicles and bicycles.
      Please use a coin-operated parking lot nearby."
    • Q.
      Information counter
      A.
      There is an information counter at the lobby on the 1st floor.
      The information counter provides the following services.
      *Help with lost items and lost children
      *Ticket sales for experience-based contents on the 2nd floor
      *Information on sales of same-day tickets for each floor
    • Q.
      Payment methods
      A.
      Advance reservations for each content made online are only payable via credit card (VISA and Master Card).
      Visitors can use cash, credit cards (VISA, Master Card, and UnionPay), rechargeable train passes, Rakuten Edy, and QR code payment (PayPay and LINE Pay) for payments inside ASOBUILD.
      Please note that some shops only accept cash payment.
    • Q.
      Event schedule
      A.
      Please check our official website or social media for events scheduled at ASOBUILD.
    • Q.
      ATM
      A.
      We do not have an ATM inside the ASOBUILD facilities.
      Please use nearby banks and convenience stores.
    • Q.
      Lost items
      A.
      Please contact the information counter at the 1st-floor lobby.
    • Q.
      Coin lockers
      A.
      Coin lockers available for a fee on the 1st floor.
    • Q.
      How to experience ASOBUILD contents
      A.
      Advance tickets can be purchased for each content on the reservation pages on the official website, and same-day tickets can be purchased at the ticket counter.
      Please note that some contents may not be available for same-day tickets.
  • Customers with small children
    • Q.
      Stroller parking
      A.
      There is stroller parking on the 1st floor.
      Please note that space is limited.
    • Q.
      Nursing room
      A.
      There is a nursing room to change baby diapers on the 1st floor.
  • Customers with pets
    • Q.
      Customers with pets
      A.
      Pets are allowed to enter the POST STREET on the 1st floor.
      Please refrain from entering other areas with animals except for guide dogs, service dogs, or hearing assistance dogs.
  • Other
    • Q.
      Events and special exhibitions
      A.
      Please contact us from the inquiry form for proposals and exhibition information at ASOBUILD.